If the mechanical path is clear, the issue may be electronic communication between the formatter and the engine.
If the error remains after a full power reset and firmware update, it likely indicates a . The print-bar or formatter board may need replacement by a certified technician. You can check your warranty status and request a repair through the HP Product Repair page .
Sometimes a faulty network or telephone cable can cause communication errors. Try booting the printer with all cables (USB, Ethernet, Fax) disconnected to see if it reaches a "Ready" state. 4. Update or Reinstall Firmware 61.c4.d3 error
Plug the cord directly into a wall outlet (avoid surge protectors for this test) and reconnect to the printer. Step 5: Turn the printer back on. 2. Clear Physical Obstructions
A standard reset can often clear temporary firmware glitches that trigger 61.xx errors. Turn off the printer using the power button. If the mechanical path is clear, the issue
Ensure all orange tape and plastic restraints are removed, especially from the print-bar area.
For PageWide models, check the small interior space in the top left corner to see if the print-bar is in the "up" or "down" position. A black block visible in the opening indicates it is correctly in the "up" position. 3. Troubleshoot the Formatter Board You can check your warranty status and request
Open all access doors and remove any jammed paper or debris.
In many instances, this error code is associated with a physical blockage. If the printer is brand new, it often occurs because the (located behind the door with the HP logo) was not removed. In older units, it may indicate that the print-bar has "slammed" against the service sled or that a mechanical part has failed due to wear or damage. Step-by-Step Troubleshooting Guide 1. Perform a Power Reset