Many older BlueSoleil dongles prefer USB 2.0 ports. If you are using a blue USB 3.0 port, try a black USB 2.0 port.
Look for "BlueSoleil Hid Service" and "BlueSoleil Exchange Service." bluesoleil 924170 work
Choose the from the list instead of the Microsoft version. Step 4: Configuring the Service Layer Many older BlueSoleil dongles prefer USB 2