Right-click the certificate file and select .
In the Certificate Import Wizard, select as the store location. Right-click the certificate file and select
To resolve this issue, you must ensure the system can trust the certificates used by the Kepware installer. If the server must remain offline or cannot
If the server must remain offline or cannot be updated, you must manually install the required root certificates (often from issuers like GlobalSign or VeriSign): Right-click the certificate file and select
If manual installation of GlobalSign or Microsoft root certificates does not work, it is recommended to open a support ticket with the Kepware team for specific offline certificate packages.
C:\Program Files (x86)\PTC\ThingWorxIndustrialConnectivity\bootstrap.log Look for entries like CheckRootCert, GlobalSign Failed to pinpoint the missing authority. Common Scenarios and Troubleshooting
Obtain the necessary root certificate files ( .cer or .crt ) from a machine with internet access or directly from the PTC Support Portal .