The device hasn't checked in with Google or Motorola servers.
Devices purchased through Verizon, AT&T, or Cricket often have "hard-locked" bootloaders that cannot be bypassed. oem unlock greyed out motorola top
This lowers the device's protection against unauthorized software modifications. If you'd like to move forward, tell me: The device hasn't checked in with Google or Motorola servers
If your phone is on a contract, ensure it is fully paid off. Some carriers remotely enable the ability to toggle OEM unlocking once the device is "eligible" for unlocking. 4. Factory Reset (Last Resort) oem unlock greyed out motorola top
What is the of your Motorola (e.g., Moto G Stylus 5G)? Which carrier did you buy it from? Is it a brand new device or used?