Perform a to ensure all configuration elements are re-synchronized. 4. Contacting Support for Root Access
If a device is replaced via RMA, the new hardware has a different TPM (Trusted Platform Module) chip with unique keys that may not yet be synced with the serial number in the Palo Alto Customer Support Portal . Perform a to ensure all configuration elements are
Incorrect Management Interface MTU sizes (often needing a reduction to 1374 ) can cause the TLS handshake with the CSP to fail midway. Perform a to ensure all configuration elements are
Verify that your security rules allow traffic for the paloalto-shared-services app from the management interface. 2. Manual Certificate Fetch with OTP Perform a to ensure all configuration elements are