Xentry Update Service Control Center (2026)

For further technical assistance, Mercedes-Benz provides a User Help Desk (UHD) specifically for software and configuration issues. XENTRY Update Service and Retail Data Storage

Tracks the progress of new software releases being downloaded to your local storage. xentry update service control center

Uses a Retail Data Storage (RDS) device—a dedicated network storage unit—to download updates once (often at night) and distribute them locally to all paired diagnostic pads. For further technical assistance

For systems with Retail Data Storage, software updates can be installed in the background while the technician continues to work. xentry update service control center

The method for opening the Control Center depends on your hardware setup:

Utilising the Control Center ensures your diagnostic quality remains high through: